No feedback, Terrible Service

<p>I sent my cellphone in for repairs on 09/11/2016, as the screen was cracked. Early December I finally got hold of Mtn Claims and they informed me they never received the claim form. I went back to the local MTN shop, she showed me all the documents and then sent it in again and at the same time informed me of the service provider that has changed, just after they collected my phone. I struggled for months to get hold of anybody that could assist me and tell me when my phone will be fixed but I did not get any assistance until 25 May 2017 when I finally got hold of someone and they informed me that I need to pay an excess of R350.00, which I immediately transferred after which I received an e-mail confirming receipt of proof of payment, the reply was as follows: Thank you for your e-mail, it will be attended to as soon as possible. On 23/06/2017 I filed a complaint with Customer Service Consultant Jeremy Pillay, Ref No: REQ: ********** . We are now already in July and I have not had any feedback whatsoever. It was only a cracked screen, not any major repairs needed, I can't understand why it takes 9 months. I have been paying for a phone that I did not use in 9 months, the screen cracked shortly after my upgrade, so I couldn't cancel the contract as it was recently renewed. I need an urgent response on when I will be getting my phone back, otherwise I will be forced to report theft.</p>