NO FEEDBACK SPENT HOURS ON FHONE NOT IN ARREARS

Thea Henrico **********

8:54 AM (2 minutes ago)

to cim_legal, retentions, collectionsadmin, customercare

STILL WAITING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

URGENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

---------- Forwarded message --------- From: Thea Henrico **********

Date: Tue, Jan 22, 2019 at 8:06 AM Subject: Re: A ********** [# ********** 5] To: ********** Cc: ********** ********** **********

Good Morning,

Hoop this get sorted and then I receive the correct statement so I can pay on the 25/01/2019, as I can't pay if I don't get service fro MTN. according extra payment and credit pass as per attached I paid for November and December as well.

ID ********** 229080

E-MAIL **********

PIN 8703

BANK FNB / CHEQUE

ADRESS 29 Barnard str, Albermale, 1401

Thank you URGENT

On Mon, Jan 21, 2019 at 3:54 PM Retentions ********** wrote: Good Day, Can you please assist with below account query A ********** Best regards, Matlakala Tefu MTN Retentions Reference Number: ********** 5

--Original Message-- From: ********** Date: 2019/01/16 9:27:45 PM To: ********** ********** ********** ********** Subject: Fwd: Fwd: Reference Number: ********** 2 [#6449] [# ********** 5]

Hi,

I still waiting, I can't use my phone lines and I phoned but they can't help me. Your service is very bad, as on the 7/01/2019 the legal department sent a e-mail that my account is being fixed and that my account is NOT arrears, so why is my billing not fixed with the credit included.

Please this is very URGENT!!!

All e-mails are included that you sent to me.

---------- Forwarded message --------- From: Legal Action Department ********** Date: Wed, Jan 16, 2019, 8:54 AM Subject: Re: Fwd: Reference Number: ********** 2 [#6449] To: **********

Dear Valued Customer Thank you for submitting your query through this medium of correspondence.

Please note that this is an automated response. If not already done, kindly provide us with your ID number, cell number and/or MTN account number to ensure a speedy resolution.

Your reference number for this query is 6449. Please keep the reference number so we can assist with tracking your query. We will respond to your query within 24-48 hours (working days). Kind Regards, MTNSP Legal Action Department MTN Service Provider

Reference Number: ********** 5

--Original Message-- From: ********** Date: 2019/01/16 8:39:51 AM To: ********** ********** ********** ********** Subject: Re: Fwd: Reference Number: ********** 2 [# ********** 5]

Hi,

So what's happening, my phones line are cut off again, please we can't do this every week, you say you will fix it but you only cut off my lines, why???

ID ********** 229080 E-MAIL ********** PIN 8703 BANK FNB / CHEQUE ADRESS 29 Barnard str, Albermale, 1401

See below and help me please need my phone lines.

I was behind on my phone R 8 646.61 the 20/10/2018. I asked for Balance on my ********** 508 and they sent me below:

On Fri, Nov 2, 2018 at 8:31 AM Legal Action Department ********** wrote:

Thank you for your email. Please note that on top of the arrears you need to pay R 1 604.56 for ********** 508, this means that the total will be R 8 646.61 + R 1 604.56 = R 10 261.17. Kind regards, Kamohelo Mosia Legal Department MTN SA Reference Number: ********** 6.

Ok so I paid a total amount o R9845.00 + R 420.00 = R10 265.00 ON THE 05/11/2018, SEE ATTACHED.

This mail was sent to me on 09/11/2018: Customer Care ********** via mtncloud.onmicrosoft.com

Fri, Nov 9, 2018, 4:54 PM to me: Good day ********** Thank you for emailing Customer Care. Kindly be advised that your payment of is now reflecting on our system in two payments of R9845.00 and R420.00 totaling R10265. 00. Legal status is removed from your account and it is on cash payment status going forward. Please do not hesitate to contact us should you require further assistance. Kind Regards, Eunice Shabalala Customer Services MTN SA

So I paid more, ok.

I was over charged on my ********** contract, I was charged R733.00 and my contract was only for R469.00, credit was passed se below: Good day Dorothea, Thank you for emailing Customer Care. We apologise for the delayed response and inconvenience caused thereof. Please note that a credit of R1184.49 (incl. VAT) was passed on your account for the 2GB service fee incorrectly charged for ********** 431 on the invoices dated 2018-06-20 to 18-10-20. This 2GB service has been deactivated and will no longer be charged on your account going forward. REF: ********** 2 My lines was down and anyway during the period they gave me extra data so I couldn't use it in any way, so I lost all the way in anyway.

On Tue, Nov 27, 2018, 5:36 PM Customer Care ********** wrote: Good day Chanel , Thank you for emailing Customer Care. Apologies for the delayed response. ********** 03..Please be advised this sim card is active on our side. kindly take the sim into the MTN store so they can test it. Your current balance for the month of November for each number ********** 08 -R 3,405.44 ********** 31-R 5,172.62 Total balance :R 7,393.58 Both these balances include early termination fees. Please advised if your requested for the early terminations fees, if not we will escalate to our billing department for assistance. We look forward to being of service to you in the future. Kind Regards, Ntombifuthi Ramasodi Customer Services MTN SA They asked IF I want early termation: From: ********** Date: 2018/11/27 6:03:07 PM To: ********** Subject: Re: Contact us Query Contract Enquiry [# ********** 7]

Hi No I am not requesting termanation fees, I just need to know how the credit I have is counted (R2808) and what the amount is I need to pay every month.

Thank you.

This was not fixed.

Then my phone service gets cut off every week so the last e-mail they sent me was: Please accept our apologies for the delayed response and for any inconvenience caused. Our records indicate that this matter has been attended too Thank you for your continued support Kind Regards, Angela Manne Customer Services Good day Dorothea, Thank you for emailing Customer Care. Please note that we are correcting the incorrect balance on your account. Please be advised that the line is also activated as the account is not in arrears. Kind Regards, Thobekile Khuzwayo Customer Services MTN SA SO WHAT SHOULD I DO NEXT??????????????? URGENT IRRETATED ATT: IS EXCEL SHEET WITH CREDIT FROM MTN AND MY TWO PAYMENTS DONE ON THE 05/11/2018 FOR THE 100 TIME, I'M SENDING THIS. FIX THIS NOW PLEASE, CAN'T PAY IF MY PHONES SERVICES GETS CUT OFF EVERY MONTH!!!!!!!!!!!!!!! Reference Number: ********** 5

--Original Message-- From: ********** Date: 2019/01/04 2:54:00 PM To: ********** Subject: Fwd: Reference Number: ********** 2

--Original Message-- From: ********** Date: 2019/01/04 2:29:37 PM To: ********** ********** ********** ********** Subject: Re: Fwd: Reference Number: ********** 2 [# ********** 4]

Sorry, I paid R9845.00 on the 05/11/2018 see attached and R420.00 on the 05/11/2018 see attached the total was R10 265.00. MTN Requested me to pay :

On Fri, Nov 2, 2018 at 8:31 AM Legal Action Department ********** wrote:

Thank you for your email. Please note that on top of the arrears you need to pay R 1 604.56 for ********** 508, this means that the total will be R 8 646.61 + R 1 604.56 = R 10 261.17. Kind regards, Kamohelo Mosia Legal Department MTN SA Reference Number: ********** 6

Fri, Nov 9, 2018, 3:14 I was over charged as well my number ********** 431 was charged at R733.00 but I my contract is only for R469.00, so credit was passed as per MTN: Good day Dorothea, Thank you for emailing Customer Care. We apologise for the delayed response and inconvenience caused thereof. Please note that a credit of R1184.49 (incl. VAT) was passed on your account for the 2GB service fee incorrectly charged for ********** 431 on the invoices dated 2018-06-20 to 2018-10-20. This 2GB service has been deactivated and will no longer be charged on your account going forward. REF: ********** 2 You can't suspend my lines every week as I paid up to date and even have credit, early termination was requested to be cancelled more then a month ago as MTN just to it up to them self to load this so I phoned and went to the shop afterwards as well and the lady phoned as well and your billing department and retentions said my account will be fixed by the 16th off December 2018, nothing was fixed, I haven't received the correct statement with credit passed for my lines, so that I can see want to pay on a monthly basses, I Now what my lines cost me but I need a statement with credit allocated and I can't pay if my services is gonna be suspended every week as I requested MTN to fix my account, I have to e-mail every week. MTN IS WASTING MY TIME.

ID ********** 229080 E-MAIL ********** PIN 8703 BANK FNB / CHEQUE ADRESS 29 Barnard str, Hazeldene, Germiston.

Hope this e-mail is clear to show how fed UP I'M with MTN'S ser

--Original Message-- From: ********** Date: 2019/01/04 11:51:34 AM To: ********** ********** ********** ********** Subject: Fwd: Reference Number: ********** 2

GOOD DAY

I'M SO tired of MTN, my account is still not fixed and my service is suspended again. Every week is the same story and no one comes back to me.

I posted on Hello Peter, I e-mail every week, I phone and I even have been to the store.

This is BAD SERVICE, really.

FIX MY ACCOUNT!!! I have paid R10265 on the 5/11/2018 and I was over charged.