TN
Thulani N
1 reviews | Active since May 2014
06 Apr 2016, 08:36
No Feedback since Nov 2015
Hi,<br> <br> MTN sent my company wrong billing as a result of them creating our account as uncapped while I clearly specified that i needed a Capped data card that was on promotion in in Jan 2013. I have been trying to communicate with them regarding this matter but everyone I have spoken and communicated with does not follow up. No one has responded to me since Feb 2016. <br> <br> Regards,<br> Thulani
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MTN South Africa's replyOfficial
07 Apr 2016, 13:58Hello Thulaninyembe,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please forward us the copy of your contract in order for us to assist and correct your package if you were placed on an incorrect package.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please forward us the copy of your contract in order for us to assist and correct your package if you were placed on an incorrect package.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply07 Apr 2016, 13:58
Official
Hello Thulaninyembe,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please forward us the copy of your contract in order for us to assist and correct your package if you were placed on an incorrect package.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please forward us the copy of your contract in order for us to assist and correct your package if you were placed on an incorrect package.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,