1 reviews | Active since Sept 2012
No feedback since 3 March 16 from retention department
From the get go I had just terrible experience with MTN. Charges on my account that they cannot explain. My account has been inactive since I renewed my contract in February 2014. I have paid every month. The contract expired end of Feb 2016. Somehow my account ended up in the Retention Department and O Boy do I struggle to get it cancelled after paying what they told me to pay. It’s today the 29/4/16 and I am still struggling to get confirmation of cancelation and I am still being billed for month of March and April Data and airtime I refuse to use due to bad Experienced since upgrade in 2014. Please see ref no ***9, *** and ***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that both lines expired on the 14-4-2016. The last debit order on the account was for 31-12-2014. At the time you have requested for the cancellation the account has been in arrears 60 days. The last invoice generated for cell *** was for April 2016. This invoice for R103.44 will be credited. Both lines has been cancelled.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that both lines expired on the 14-4-2016. The last debit order on the account was for 31-12-2014. At the time you have requested for the cancellation the account has been in arrears 60 days. The last invoice generated for cell *** was for April 2016. This invoice for R103.44 will be credited. Both lines has been cancelled.
Kind Regards,
Alice van der Merwe
***