MM
Millicent M
1 reviews | Active since Apr 2012
15 Feb 2016, 20:49
no feedback & service renderd
good day its almost a month since i requested my itemised billing statements for my 3 lines for period 2014 may - Aug and 2015 may to Aug zukiswa advised that the request had been submitted requested a sla time no feedback nor statements have been given i have sent numerous emails with no feedback. ref REQ:***.
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Replies (1)
MTN South Africa's replyOfficial
18 Feb 2016, 16:30Hello MillicentMotlhak,
Thank you for your post.
Please accept our apologies for a lapse in service and for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the request to the billing department for urgent attention. Please allow a turnaround time of 2-3 working days.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for a lapse in service and for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the request to the billing department for urgent attention. Please allow a turnaround time of 2-3 working days.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply18 Feb 2016, 16:30
Official
Hello MillicentMotlhak,
Thank you for your post.
Please accept our apologies for a lapse in service and for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the request to the billing department for urgent attention. Please allow a turnaround time of 2-3 working days.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for a lapse in service and for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the request to the billing department for urgent attention. Please allow a turnaround time of 2-3 working days.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Best regards,