MS
Maletsatsi S
1 reviews | Active since Oct 2012
12 Feb 2016, 15:22
NO FEEDBACK/RESPONSE SINCE THE 4TH OF FEBRUARY.
\We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times. The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan...\" This was Mike's response on my report on Thu 4 Feb 16 at 20:44:55. (REQ:***)<br> <br> I still haven't received any response/feedback till today.<br> <br> Your service is worse than I thought, I can't wait to cancel my contract and I hope you are noting this down as it's ending on the 2nd of March 2016. YOUR CUSTOMER SERVICE IS PATHETIC JUST LIKE YOUR SIGNAL, I AM UTTERLY DISGUSTED BY MTN."
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Replies (1)
MTN South Africa's replyOfficial
15 Feb 2016, 15:48Hello Mmamamello,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the Network Coverage management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the Network Coverage management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply15 Feb 2016, 15:48
Official
Hello Mmamamello,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the Network Coverage management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Kindly be advised that the matter has been escalated to the Network Coverage management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***