No feedback regarding the request ***

On the 18th of August i sent through an e-mail to MTN Customer care after i could not get assistance from their call center. I requested an itemised billing and invoice dated end of Feb to end of March in the Pdf format, i received an e-mail requesting some information which i did respond. There was another e-mail after informing me of the fee for the statement. I did not have a problem with the fee and asked as to how do i go about making a payment. No one responded to my e-mail, few days later i sent another asking about the payment again. To date no one from Mtn has responded to my request and i need the statement to be able to submit my claim for all the business calls i made using my phone. I've spoken to different people at the call center but i keep getting the wrong statements, i thought i'll have better luck by e-mail but clearly customer service does not exist at Mtn hence i will not be renewing my contract come the end of the term after more 10 years of being customer its time to see what other service providers have to offer.