No feedback regarding outstanding account

I was retrenched last year and due to me not earning an income I couldn't pay my 2 cellphone contracts. I started working in August and wanted to start paying my contracts. I went to MTN Carnival Mall and the lady informed me that I was handed over to the legal department and they won't be able to assist. She send the legal department an e-mail due to them having no contact number to be contacted. She mentioned that they will contact me back in 5 days to let me know the amount due as well where I could pay the money due. After 2 weeks I didn't hear anything from MTN and contacted their customer service (808) and spoke to 6 different people and the last person gave me the e-mail address for the legal department. I e-mailed them ********** om the 19th of September requesting the amount due as well and where to pay money. They (Dineo Motsepo) rep**** back on the 20th only by giving me the amount due adn reference number: ********** 3. I rep**** again to ********** them asking should I pay the full amount per contract per month even if I didn't use the phones. They (Emma Mathanjana) informed me on the 20th of September I'm still going to get billed the full amount for the contracts per month. I asked them ********** on the 21st of September should I pay the full amount will I receive then all my free data and airtime I'm now paying for and didn't use. Also I asked them where I could pay the contracts? They (Blessing Melk) rep**** back to me on the 26th of September again just by saying what amount is due. No further feedback on my questions. I e-mailed them ********** on the 26th of September stating I'm still waiting for a answer on my question regarding my free airtime and data as well as the bank details. I didn't hear a word from them since. I send them another e-mail on the 9th of October again asking the same questions with no reply. This is going on for too long. I want to start paying my accounts and receive no feedback from them. Please assists.

My account number is: A **********

Thank you, Johanna Botha