AB
Adeesh B
1 reviews | Active since Sept 2012
23 Jun 2015, 15:35
No feedback regarding my insurance
It has been nearly 3 weeks since I sent off 2 insurance application forms and still MTN has not sent me my policy documents. What is so hard about emailing policy documents? Can someone please finalise this matter urgently. This is not the kind of service I expect from MTN.<br> <br> Reference number #***4
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MTN South Africa's replyOfficial
26 Jun 2015, 14:32Hello adeesh030288,
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that both applications has been approved for your Samsung S6 Edge and Samsung Galaxy A3.
We've now requested the same administrator to send your policy documents to the e-mail address provided in the post.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that both applications has been approved for your Samsung S6 Edge and Samsung Galaxy A3.
We've now requested the same administrator to send your policy documents to the e-mail address provided in the post.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply26 Jun 2015, 14:32
Official
Hello adeesh030288,
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that both applications has been approved for your Samsung S6 Edge and Samsung Galaxy A3.
We've now requested the same administrator to send your policy documents to the e-mail address provided in the post.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We have now perused your account and see that both applications has been approved for your Samsung S6 Edge and Samsung Galaxy A3.
We've now requested the same administrator to send your policy documents to the e-mail address provided in the post.
Regards
Tim
MTN Complaints Management Team: REQ:***