TP
Trish P
1 reviews | Active since Jan 2013
21 May 2015, 15:22
No feedback received yet
I had a query on my MTN billing last month and promptly sent their customer services dept an e-mail, attaching necessary documentation.<br> <br> The query was routed internally on the 29/04 and I was provided a ref no. (***) and advised that the turn around time is 3-7days for resolution. To date no feedback received.<br> <br>
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MTN South Africa's replyOfficial
25 May 2015, 12:06Hello Trish Padayachee,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that a credit of R35,00 was passed onto your account on the 30th of May,2015.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
USD REQ:*** .
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that a credit of R35,00 was passed onto your account on the 30th of May,2015.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
USD REQ:*** .
Best regards,
MTN South Africa's reply25 May 2015, 12:06
Official
Hello Trish Padayachee,
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that a credit of R35,00 was passed onto your account on the 30th of May,2015.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
USD REQ:*** .
Thank you for your post.
We apologise for the unsatisfactory experience you've had with us and the inconvenience caused in this regard. We appreciate your feedback regarding our service and assure that is not our intention to dissatisfy our customers.
Our records indicate that a credit of R35,00 was passed onto your account on the 30th of May,2015.
We trust the above meets your requirements and that we are able to restore your faith in us.
Kind regards,
Charles.
USD REQ:*** .
Best regards,