1 reviews | Active since Sept 2014
No feedback received
For the past 4 weeks I have been trying to get MTN to give me feedback on why they have charged me out of bundle data rate if I have data bundles available. I have spoken to 4 different Consultant about this issues, with no joy, what really frustrate me even more is the waiting time I have to go through calling in only to have my call disconnected after 15-20 min of waiting, and this happened on more than 3-4 occasions. The last Agent I spoke to promised to send me a notification that a call has been logged with their Technical Team to investigate and get back to me, as of today no one has gotten back to me with feedback and the issue has not be resolved, What is going with MTN why am I getting such bad Service?. This is not acceptable, I need this resolved and I am not wasting my time calling in and holding for 30 min to explain the same issue and nothing gets done. *** initial call made with Refilwe in July.
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
As per the billing department the charge for the data bundle is correct. Please note you were charged before the bundle was loaded.
Please be advised as of the 1st of April we had an increment on our data prices and packages in general that could be one of the reasons your data billing is now high because previously you paid R0.25 excluding vat out of bundle rate and now it is R0.87 excluding vat.
We do pick up the billing validation has been sent to you 20-8-2015.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
As per the billing department the charge for the data bundle is correct. Please note you were charged before the bundle was loaded.
Please be advised as of the 1st of April we had an increment on our data prices and packages in general that could be one of the reasons your data billing is now high because previously you paid R0.25 excluding vat out of bundle rate and now it is R0.87 excluding vat.
We do pick up the billing validation has been sent to you 20-8-2015.
Kind Regards,
Alice van der Merwe
***
Best regards,