No feedback provided or action taken by MTN

Following my recent posts on HelloPeter, i have tried to email MTN seeing that their call centre is non-existing. Besides getting their automated response of how they will get back to me asap, i had an interaction with a call centre agent who did not even bother reading the details of my email and was very quick to conclude that my case was closed, i had to send back an email again asking them to read my email and clarify again what my query is about, few days later, i was asked to provide past reference numbers with MTN so that they can be able to assist me, so i had to give MTN the info that they already have, or atleast they should have thats if they do keep records of our calls. Needless to say, i provided them with all the reference numbers and i am still waiting! As for the hellopeter comment previously posted, MTN did not even bother replying to it or attending to my matter! The level of service at MTN is very disgusting and shocking!!!