No feedback provided after a month

I spoke with Senzo Mthethwa who promised to call back , The last time i received any feedback on this case was on the 21st December 2017 and you sent me a form for me to sign which i could not because there is existing data on the current package and once i sign this forms i will lose this data as per 808 CSR.

Eileen Van Wyk advised me on the call that she will leaving everything since she cant sit on the phone with me for hours explaining, i then proceeded to call 808 from 21 December 2017 up until today 31 Jan 2018 (THAT IS MORE THAN A MONTH) so i can have a case to follow up on , Today i call again and i am told Eileen is handling the case and have sent me forms which i did not reply to but the above mail sent on 12/21/2017 states otherwise.

I have also noticed that i haven't received my data for this month , there is serious ***** going on this account and my billing address has been changed.

On 2nd December i made a call while i was in the store asking why the sim is still inactive 2-3 months after making the simswap and was told i owe an amount of +-19000 and my account is handed to pre legal department hence the simswap is failing , how can i incur charges while the sim is not even active and on the network.