1 reviews | Active since Feb 2017

27 Feb 2017, 15:13

No Feedback Provided

<p>Dear MTN,</p> <p>I am still waiting for a response to my correspondance from 13 Feb 2017.</p>

0
Replies (10)
MTN South Africa
MTN South Africa's reply01 Mar 2017, 12:30
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records feedback to ref no: REQ:*** was provided on the 17 February 2017 via email to *** . A Network report was sent to prove usage on the number ***.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply01 Mar 2017, 12:30
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records feedback to ref no: REQ:*** was provided on the 17 February 2017 via email to *** . A Network report was sent to prove usage on the number ***.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply01 Mar 2017, 12:30
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records feedback to ref no: REQ:*** was provided on the 17 February 2017 via email to *** . A Network report was sent to prove usage on the number ***.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply01 Mar 2017, 12:31
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records feedback to ref no: REQ:*** was provided on the 17 February 2017 via email to *** . A Network report was sent to prove usage on the number ***.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply01 Mar 2017, 12:31
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records feedback to ref no: REQ:*** was provided on the 17 February 2017 via email to *** . A Network report was sent to prove usage on the number ***.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply01 Mar 2017, 12:31
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records feedback to ref no: REQ:*** was provided on the 17 February 2017 via email to *** . A Network report was sent to prove usage on the number ***.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply01 Mar 2017, 12:31
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records feedback to ref no: REQ:*** was provided on the 17 February 2017 via email to *** . A Network report was sent to prove usage on the number ***.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply01 Mar 2017, 12:31
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. According to our records feedback to ref no: REQ:*** was provided on the 17 February 2017 via email to *** . A Network report was sent to prove usage on the number ***.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

's update15 Mar 2017, 12:36
Reviewer Update

Good day Itumeleng,

I am not disputing the fact that data was transfered.

I want to know from MTN why data was allowed to be used on an SMS ONLY package.

Please look at my monthly account which clearly indicates that I pay for SMS's only, not data. You have failed to protect me from out of bundle data transfer. I am taking this matter to ICASA for them to rule on this.

's update15 Mar 2017, 12:36
Reviewer Update

Good day Itumeleng,

I am not disputing the fact that data was transfered.

I want to know from MTN why data was allowed to be used on an SMS ONLY package.

Please look at my monthly account which clearly indicates that I pay for SMS's only, not data. You have failed to protect me from out of bundle data transfer. I am taking this matter to ICASA for them to rule on this.