No feedback or transparency

On 5/02/15 I ordered a Note 4 special with pouch.I said I wanted to know when delivery date would be seeing as I have had the same issue with previous upgrades. Anthea told me on Monday it would arrive by Friday. She then phoned to tell me I had to wait 2 weeks, but they will try to make a plan for me. Today I phoned and was told that I would only have an answer next week Tuesday. I phoned MTN direct to find out what the problem was seeing as I couldn't get a straight answer from MTN ladysmith. They said my order wasn't even on the system. I phoned Anthea to inquire about this and was told this was due to there being no stock and it would be loaded as soon as there was stock available. Unfortunately nobody can tell me when stock will be available nor when I would receive my order. This is unacceptable, after numerous calls I still don't have n answer and no alternatives were offered to me. Firstly why does MTN market products they can't get and secondly why do they not offer an alternative solution ex. give the normal phone and free pouch from MTN store shelves or at least a discount. They instead choose to string a customer along and create an unhappy one in the process