NO FEEDBACK OR RESPONSE

I logged 2 calls on the 06/03/2015 for poor coverage of the MTN Network. I received a response stating that a coverage coordinator will contact me with 96 working hours. Its been more than a month with no further communication. I called in to the Coverage Department this morning and was told that it was not looked at due the physical address being duplicated. So Thupana has now removed the one log and escalated the log to Boverne. Here's the best part there are no turn around times for the query to be resolved. It can be anything from a month to 6 months. If only all companies could have the same turnaround time we would all be on a permanent holiday.