No feedback or response

We fixed our phone that is under insurance through Darro Electronics (worst service as well) and they gave us forms to send to Mtn Insurance. We start sending it on the 20/7/2015. We only get ref number. From the 20th of July until now we got so many different reference no. If you try to call the insurance dep you hold on for more than an hour then they cut you off. Then you start all over again. Eventually a guy call us and ask for all the receipts that we pay for the phones repair. We send it through to his email [Email Removed]<br> We are still waiting for feedback about our refund. After we send the proof of payment we tried to get hold of this guy via email and ask what happened about our refund. NO REPLY. On there emails when you log a call they say somebody will contact you in 5days. Bull ****. You can not get hold of the insurance dept. We send emails the whole of this week to ask PLEASE CALL US. NO REPLY. Dont know why we have insurance if there are no service.