1 reviews | Active since Feb 2019
No feedback or clear channels to communciate what was confirmed
As I am currently looking to take out a contract for the Samsung Galaxy s10e, I was perusing the websites of all the different carriers.
On Sunday while on the MTN website I identified the phone on a made for me m package at R249 per month. I then put in an application for the phone and received a confirmation email from MTN which said they would contact me within 48 hours.
After 2 days and zero feedback from MTN I decided to call them, upon getting through to the consultant I was told that they cannot help me and they will have to transfer my call to the online department which is an outsourced company. Upon getting through to the outsourced company I was then told they cannot help me and rather I should call MTN(the ones that transferred me in the first place), I did this and after some back and forth I then spoke to a consultant who stated that they cannot help me as I did the deal online, however she was kind enough to provide me with an email which is **********
I then sent an email to the address provided on Tuesday, it is now Thursday and still no feedback from MTN?
Can somebody please assist me with taking out this contract as it is getting quite frustrating not being able to speak to anyone that can assist
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Thank you for the interest expressed in our Samsung S10e pre-order offers via the MTN online shop. It is important that we clarify that the package you were interested in may have, through an online glitch, shown the incorrect pricing at the time of order. The correct handset cost is R769 per month.
Errors like this are never our intention but can happen from time-to-time, as indicated in the MTN Online Shop terms of use. We apologise for the confusion and are committed to modifying our online customer journey to ensure an unambiguous and smooth end-to-end customer experience.
Should you wish to query this further or to proceed with the correct offer, our team at Customer Care are waiting to assist you via the email ***
Warm regards, Ayanda MthimkhuluComplaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Thank you for the interest expressed in our Samsung S10e pre-order offers via the MTN online shop. It is important that we clarify that the package you were interested in may have, through an online glitch, shown the incorrect pricing at the time of order. The correct handset cost is R769 per month.
Errors like this are never our intention but can happen from time-to-time, as indicated in the MTN Online Shop terms of use. We apologise for the confusion and are committed to modifying our online customer journey to ensure an unambiguous and smooth end-to-end customer experience.
Should you wish to query this further or to proceed with the correct offer, our team at Customer Care are waiting to assist you via the email ***
Warm regards, Ayanda MthimkhuluComplaints Management Team