NO FEEDBACK OR ANY COMMUNICATION

About 3 weeks ago I handed my phone in for repairs at the branch and after two weeks I got a quotation as to what it would cost me to repair the phone. Minor repair, scratches. I then submitted an insurance claim and was told it would take 5 to 7 days. Its been almost two weeks already since the insurance claim submission, and still, nothing from the branch. I phoned the branch on numerous times, no one picks up! Have in mind, they provided us with the cell number. <br> <br> I was also supposed to get a loan phone for the duration of the repairs, and I asked for it as it states in my contract, and was told that they don't do that. <br> <br> Honestly fed up from waiting, phoning, and even going to the branch and being told to wait and \they'll phone me back\" <br> <br> "