RM
Reinette M
1 reviews | Active since Mar 2015
19 May 2015, 19:26
No feedback on several complaints
I upgraded my phone and MTN did not apply the discounts as promised. After logging an incident I was told that it was because they didn't havea copy of my pay slip which I duly sent. Why was this info not requested when upgrade was done? Each time I phone I wait on average 45 min. I have several ref no ***, ***,***,*** and several emails sent to Keerasha Salikram, Maurisha Olivier, Refiloe MAbanda, Dollie Dlamini, Sancia Meth, business KZN, complaints@mtn, kzn corp support - and nobody has even bothered to take ownership of this complaint iro incorrect fees charged and my reversals. I find this poor attitude and accountability from MTN and its employees totally unacceptable!
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MTN South Africa's replyOfficial
22 May 2015, 16:15Hello Reinman,
Thank you for your post,
Please accept my apologies for the inconvenience caused.
I have looked into your query and found that it was resolved once you sent us the payslip on the 2015/04/29, we reinstated the discounts on the 2015/05/04 as per REQ:***.
I would like to apologies further more for our slight delay in our call center but the matter has been escalated to management though for now we have closed our call centers due to company strike.
regards
Refilwe
REQ:***
Thank you for your post,
Please accept my apologies for the inconvenience caused.
I have looked into your query and found that it was resolved once you sent us the payslip on the 2015/04/29, we reinstated the discounts on the 2015/05/04 as per REQ:***.
I would like to apologies further more for our slight delay in our call center but the matter has been escalated to management though for now we have closed our call centers due to company strike.
regards
Refilwe
REQ:***
MTN South Africa's reply22 May 2015, 16:15
Official
Hello Reinman,
Thank you for your post,
Please accept my apologies for the inconvenience caused.
I have looked into your query and found that it was resolved once you sent us the payslip on the 2015/04/29, we reinstated the discounts on the 2015/05/04 as per REQ:***.
I would like to apologies further more for our slight delay in our call center but the matter has been escalated to management though for now we have closed our call centers due to company strike.
regards
Refilwe
REQ:***
Thank you for your post,
Please accept my apologies for the inconvenience caused.
I have looked into your query and found that it was resolved once you sent us the payslip on the 2015/04/29, we reinstated the discounts on the 2015/05/04 as per REQ:***.
I would like to apologies further more for our slight delay in our call center but the matter has been escalated to management though for now we have closed our call centers due to company strike.
regards
Refilwe
REQ:***