No feedback on returning my money-unauthorized debit s for 7 months

<p>Still no contact from anyone???</p> <p>Good Day,</p> <p>Thank you for bringing this matter to our attention.</p> <p>Please accept our sincere apologies for any inconvenience caused. Kindly note that the account in question has been deactivated and a request for refund has already been logged, we have however escalated this matter to the relevant department for urgent assistance.</p> <p>Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.</p> <p>Kind Regards<br />Complaints Management Team<br />Itumeleng</p>