WM
Wilona M
1 reviews | Active since Jul 2014
17 Dec 2015, 10:58
No feedback on request/query
On the 10th of December I received a response with regards to a complaint that I logged about the ******** upgrade. I'm happy to say that the upgrade was reversed. On the same day I then contacted the call centre so they can assist me with migrating the contract number to prepaid. I was then told I need to send an email to retentions with my request. I then sent an email on the same day. And I must say till today I have not received any response whatsoever if my request has been done.<br> <br> Can I please have a response as to whether the number *** has been migrated to prepaid.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
22 Dec 2015, 12:40Hello WilonaM,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line. Please be advised that the contract for cell number *** has been cancelled and the cell number has been converted to prepaid. Allow +-2-24 hours for the number to be on prepaid please do not load any airtime or data until you have received the SMS.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line. Please be advised that the contract for cell number *** has been cancelled and the cell number has been converted to prepaid. Allow +-2-24 hours for the number to be on prepaid please do not load any airtime or data until you have received the SMS.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply22 Dec 2015, 12:40
Official
Hello WilonaM,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line. Please be advised that the contract for cell number *** has been cancelled and the cell number has been converted to prepaid. Allow +-2-24 hours for the number to be on prepaid please do not load any airtime or data until you have received the SMS.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line. Please be advised that the contract for cell number *** has been cancelled and the cell number has been converted to prepaid. Allow +-2-24 hours for the number to be on prepaid please do not load any airtime or data until you have received the SMS.
Kind Regards,
Alice van der Merwe
***
Best regards,