NG
Norval G
1 reviews | Active since Oct 2015
16 Nov 2015, 09:27
No feedback on R3000 inexplicable charges debited
I have still not received any meaningful feedback on R3000 debited from my account in August. This is the second HelloPeter report. On previous one on 14 Oct I was, once again, promised feedback and reference number ***, but have received no feedback or credit. I am extremely dissatisfied and highly doubt I would sign a contract with MTN again or recommend any of my friends to do so.
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MTN South Africa's replyOfficial
16 Nov 2015, 14:51Hello norval.g,
We are sorry for the inconvenience caused and for the breakdown in service.
We have now perused your and can confirm that our Billing Department investigated the charges. They validated the charges and confirmed that all charges were correct.
Also note that we had changes in our rates from the 1st of April 2015. After you've used up your provisioned data bundle and do not purchase additional data you will be charged the out of bundle rate of R0.99 per MB.
Please also note that being connected on LTE and connected to the internet uses more data 8 times faster that 3G. An example of this would be streaming videos and most streaming sites now only upload videos in high definition that depletes your data bundle faster than normal on LTE.
Once again we are sorry for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the breakdown in service.
We have now perused your and can confirm that our Billing Department investigated the charges. They validated the charges and confirmed that all charges were correct.
Also note that we had changes in our rates from the 1st of April 2015. After you've used up your provisioned data bundle and do not purchase additional data you will be charged the out of bundle rate of R0.99 per MB.
Please also note that being connected on LTE and connected to the internet uses more data 8 times faster that 3G. An example of this would be streaming videos and most streaming sites now only upload videos in high definition that depletes your data bundle faster than normal on LTE.
Once again we are sorry for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply16 Nov 2015, 14:51
Official
Hello norval.g,
We are sorry for the inconvenience caused and for the breakdown in service.
We have now perused your and can confirm that our Billing Department investigated the charges. They validated the charges and confirmed that all charges were correct.
Also note that we had changes in our rates from the 1st of April 2015. After you've used up your provisioned data bundle and do not purchase additional data you will be charged the out of bundle rate of R0.99 per MB.
Please also note that being connected on LTE and connected to the internet uses more data 8 times faster that 3G. An example of this would be streaming videos and most streaming sites now only upload videos in high definition that depletes your data bundle faster than normal on LTE.
Once again we are sorry for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the breakdown in service.
We have now perused your and can confirm that our Billing Department investigated the charges. They validated the charges and confirmed that all charges were correct.
Also note that we had changes in our rates from the 1st of April 2015. After you've used up your provisioned data bundle and do not purchase additional data you will be charged the out of bundle rate of R0.99 per MB.
Please also note that being connected on LTE and connected to the internet uses more data 8 times faster that 3G. An example of this would be streaming videos and most streaming sites now only upload videos in high definition that depletes your data bundle faster than normal on LTE.
Once again we are sorry for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***