1 reviews | Active since Mar 2011
NO FEEDBACK ON QUERY SINCE 18 MAY
<p>I have been requesting to cancel the 1GB since last year and today i have no luck. i am still been billed for the product which is stated on numerous times to cancel, i have reference numbers for my request but nothing is been done. i am been charged for a service i do not use due to my incorrect billing i have not paid my installment as it is not the correct amount i was provided with the day i upgraded my contract and so now i have been handed over to lawyers . i have advised that i want to pay my account , however the incorrect billing needs to be corrected so that i can bring my account up to date , the only response i did receive i was advised that my complaint was been handed to the legal department and will take 5 to 7 days , its more than a month and no feedback, however my amounts keeps accumulating . HIGHLY DISGUSTED IN THE SERVICE I AM RECEIVING .</p>
Good Day Tessa,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the amount you were billed on the 1GB data bundle after you requested for cancellation. According to our records the cancellation request was made on the 05 November 2015, credit has been processed from the invoice of 01 December 2015 to the very last invoice of the 01 June 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Good Day Tessa,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have processed a credit request for the amount you were billed on the 1GB data bundle after you requested for cancellation. According to our records the cancellation request was made on the 05 November 2015, credit has been processed from the invoice of 01 December 2015 to the very last invoice of the 01 June 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
As per the feedback i received from MTN, i was advised that i 1GB was cancelled and a reversal was done on my account . Please advise from which month did the reversal start from as the request to cancel was done in Novmber 2015 and the 1 GB was only cancelled from June 2016 and i do not see any reversals on my statements or invoices . i would appreciate an updated statement and invoice from MTN showing the reversals from November 2015 from the initial cancellation date .
As per the feedback i received from MTN, i was advised that i 1GB was cancelled and a reversal was done on my account . Please advise from which month did the reversal start from as the request to cancel was done in Novmber 2015 and the 1 GB was only cancelled from June 2016 and i do not see any reversals on my statements or invoices . i would appreciate an updated statement and invoice from MTN showing the reversals from November 2015 from the initial cancellation date .