No feedback on phone progress

I took my phone in for repairs on 14-02-2015, as my phone had stopped charging. I was told that my camera lens was cracked & they quoted me to fix that even though it was not visible to me. The lady at the call centre told me that they would not fix the faulty charging mechanism if I did not accept the quote to fix the camera lens. I reluctantly accepted the quote as they would charge me R380 if I rejected the quote.<br> 9 weeks later after numerous calls to the call centre (which is a nightmare to get through to), after being told that they're doing stock taking & no repairs happen on those days, I was told the issue was escalated 3 times & someone would contact me directly. called again on Friday & I was told that the unit was being replaced as they could not source the parts, called this afternoon and the lady I spoke to says they are now confirming the receipt of parts to fix the unit & that I should give them a few days to confirm if they have all the parts they need. I've given them 9 weeks to fix it, they still want a couple of days to confirm receipt of parts after I was told that the unit was being replaced. I would like a straight answer as to what is happening with my phone