NO FEEDBACK on numerous e-mails about account query!!!!! PATHETIC

No response on my e-mails to MTN since September 2017 - absolutely pathetic

To give you background, I was in the Cape Gate store to sign my contract and to collect my phone as per Chad’s confirmation, can’t even remember when this was. He mentionothed that it will take 5 to 10 minutes, but when I got there, my Cell C number still had to be ported and I was driving there all the way for nothing. Melissa took over, and I was very happy with the service received from her. However, I asked for an estimate for my first installment, because I wanted to get an idea of what I will have to pay, and made arrangements for this on my side. When the first installment went off, it was more than R150.00 than discussed. I phoned Melissa, and she confirmed that MTN will not be able to do anything about this, and that she will pay this from her own account. I never expected this, but on the other hand, this was MTN’s fault, and not mine. I don’t have R150 a month extra, so I requested to be refunded. Also, the address on my statement is incorrect, I don’t understand this, because I provided proof of address when applying for the contract, and still this is wrong. I requested that the address needs to be changed, but until today have not received any feedback. To date,, NO FEEDBACK on the incorrect amount debited from my account or incorrect postal address.