No feedback on NO DELIVERY of upgrade unit

For three days i have been told that the delay for delivery of my new upgraded unit, is RTT's fault.<br> I eventually got a tracking number for my so-called parcel (after waiting since the 10th and repeatedly calling the MTN customer service and upgrade dept) only for RTT to inform me that they have my parcel ready, but are still awaiting authorization from MTN. <br> <br> I spoke to Chris in the Upgrades department, who had me on hold for 9minutes, and all he had to say was that his supervisor will give me a call. I am STILL waiting. But they are quick to switch your SIM to the new, more expensive contract package - no handset.<br> <br> I am furious. According to Lalicia, who i spoke to yesterday, there was some ***** investigation with RTT. RTT confirmed that its not the case as they are waiting for MTN. Mduzizi (how ever you spell it) made big promises on Monday.<br> <br> MTN feedback and service delivery is about as pathetic as our government. I would rather change to a more expensive provider than deal with this