No feedback on new contracts

I did an upgrade on the 23rd of November 2018 and took out 3 new contracts(ref uv ********** ). My upgrade went through successfully but I haven't received any response with regards to the new contracts. I called MTN Direct 3 times today, besides getting transferred too many times, I have been told that my new contracts are not on the system(ref ********** 10 and ********** 18)