RM
Ralph M
1 reviews | Active since Apr 2011
31 Jan 2017, 08:42
No Feedback on Network issues
<p>I moved to my new house on 20 December 2016 and there are no signal (voice or data) in my house. I phoned MTN 3 times and emailed them since 20 December 2016 and up to date MTN did NOTHING to resolve the issue.</p> <p> </p> <p>They promise alot but deliver on nothing.</p> <p> </p> <p>MTN sort out your issues or I will leave this review as TERRIBLE!!! </p>
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Replies (3)0
Replies (3)RM
Ralph M's updateReviewer Update
07 Feb 2017, 09:56Seams that not even Hallo Peter can get MTN to act on issues.
RM
Ralph M's update07 Feb 2017, 09:56
Reviewer Update
Seams that not even Hallo Peter can get MTN to act on issues.
MTN South Africa's replyOfficial
07 Feb 2017, 18:30Thank you for your post.
We apologized for any inconvenience incurred.
Our apology that Hello Peter cannot resolved this for you, note that we do not have coverage agents active in this department.
We have escalated the complaint regarding the coverage problem to the coverage manager to contact and assist with feedback with solution.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply07 Feb 2017, 18:30
Official
Thank you for your post.
We apologized for any inconvenience incurred.
Our apology that Hello Peter cannot resolved this for you, note that we do not have coverage agents active in this department.
We have escalated the complaint regarding the coverage problem to the coverage manager to contact and assist with feedback with solution.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
RM
Ralph M's updateReviewer Update
27 Mar 2017, 08:53The technician came out and all was well for about 2 weeks. Now the reception is even worse than before!!!
I phoned last week again and the same happened. MTN not even acknowledge your request. I feel for the poor customer care consultants that have to defend network coverage team that hides their lack of customer service behind the fact that you as customer cannot contact them directly.
MTN, come and install a booster at my house (as the last tweeking did not work) or cancel my contracts!!!!!!!!!!!!!!!!!!!!!!! I am sick and tired of strugling!!!!!!!!!!!!!!!!!!!!!!!!!!!!
RM
Ralph M's update27 Mar 2017, 08:53
Reviewer Update
The technician came out and all was well for about 2 weeks. Now the reception is even worse than before!!!
I phoned last week again and the same happened. MTN not even acknowledge your request. I feel for the poor customer care consultants that have to defend network coverage team that hides their lack of customer service behind the fact that you as customer cannot contact them directly.
MTN, come and install a booster at my house (as the last tweeking did not work) or cancel my contracts!!!!!!!!!!!!!!!!!!!!!!! I am sick and tired of strugling!!!!!!!!!!!!!!!!!!!!!!!!!!!!