No feedback on my refund

<p>I cancelled my internet ****le (cell number ***) last year and was told my last debit would be September 2015. This is the reference for the cancellation ***</p> <p>Then i called back this year because the debits have still been coming off my account. Was given another refrence number ***. I was told that someone will get back to me 7-14 days with regards to a refund process....that was in March. </p> <p>Here is the email i got from MTN and my reply after the 7-14 days was gone and no one got in touch with me. </p> <p> </p> <div class="h7 " style="max-width: 100000px; clear: both; outline: none; color: #222222; font-family: arial, sans-serif; font-size: medium; background-color: #ffffff;" tabindex="-1"> <div class="Bk" style="position: relative; border-top-style: solid; border-top-color: #efefef; border-radius: 0px; float: left; width: 789px;"> <div class="G3 G2" style="border-top-width: 1px; border-bottom-color: #d8d8d8; border-top-style: solid; border-top-color: #d8d8d8; border-radius: 0px;"> <div id=":zo"> <div class="adn ads" style="padding-bottom: 20px; border-left-width: 1px; border-left-style: solid; border-left-color: transparent; padding-left: 8px;"> <div class="gs" style="margin-left: 44px;"> <div class="gE iv gt" style="padding-top: 12px; padding-bottom: 3px; cursor: pointer; font-size: 12.8px;"> <table class="cf gJ" style="border-collapse: collapse; width: auto;" cellpadding="0"> <tbody> <tr class="acZ" style="height: 16px;"> <td class="gF gK" style="font-family: arial, sans-serif; white-space: nowrap; padding-right: 8px; vertical-align: top; width: 588px; padding-top: 0px;"> <table class="cf ix" style="border-collapse: collapse; table-layout: fixed; width: 588px;" cellpadding="0"> <tbody> <tr> <td style="font-family: arial, sans-serif;"> <h3 class="iw" style="overflow: hidden; max-width: 92%; display: inline-block; font-size: inherit; font-weight: inherit; margin: inherit;"><span class="gD" style="font-size: 12.8px; font-weight: bold; display: inline; vertical-align: top; color: #222222;">Lebogang Tlhapi [ MTN South Africa ]</span> <span class="go" style="vertical-align: top; color: #555555;"><***></span></h3> </td> </tr> </tbody> </table> </td> <td class="gH" style="font-family: arial, sans-serif; text-align: right; white-space: nowrap; vertical-align: top; color: #222222;"> <div class="gK" style="padding-right: 2px;"><span id=":zk" class="g3" style="vertical-align: top; margin-right: 3px;" title="Fri, Mar 18, 2016 at 12:55 PM">Mar 18</span> <div class="zd" style="cursor: pointer; display: inline-block; height: 20px; outline: 0px;" tabindex="0"><span class="T-KT" style="display: inline-block; height: 19px; text-align: center; width: 19px; padding: 2px; margin-top: -4px; margin-bottom: -4px;"><img class="f T-KT-JX" style="vertical-align: top;" src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" /></span></div> </div> </td> <td class="gH" style="font-family: arial, sans-serif; text-align: right; white-space: nowrap; vertical-align: top; color: #222222;"> </td> <td class="gH acX" style="font-family: arial, sans-serif; text-align: right; white-space: nowrap; vertical-align: top; color: #222222;" rowspan="2"> <div class="T-I J-J5-Ji T-I-Js-IF aaq T-I-ax7 L3" style="position: relative; display: inline-block; border-radius: 2px 0px 0px 2px; cursor: default; font-size: 11px; font-weight: bold; text-align: center; height: 27px; line-height: 27px; min-width: 32px; outline: 0px; padding-right: 8px; padding-left: 8px; box-shadow: none; color: #444444; border: 1px solid rgba(0, 0, 0, 0.***); margin-top: -8px; -webkit-user-select: none; background-image: -webkit-linear-gradient(top, #f5f5f5, #f1f1f1); background-color: #f5f5f5;" tabindex="0" data-tooltip="Reply"><img class="hB T-I-J3" style="height: 21px; width: 21px; vertical-align: middle; margin-top: -3px; opacity: 0.55; background-image: url('https://ssl.gstatic.com/mail/sprites/general-3a1c625ca63295cb1bc1a10c43c0173d.png'); background-position: 0px -712px;" src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" /></div> <div id=":122" class="T-I J-J5-Ji T-I-Js-Gs aap T-I-awG T-I-ax7 L3" style="position: relative; display: inline-block; border-radius: 0px 2px 2px 0px; cursor: default; font-size: 11px; font-weight: bold; text-align: center; height: 27px; line-height: 27px; min-width: 21px; outline: 0px; margin-left: -1px; box-shadow: none; color: #444444; border: 1px solid rgba(0, 0, 0, 0.***); margin-top: -8px; -webkit-user-select: none; background-image: -webkit-linear-gradient(top, #f5f5f5, #f1f1f1); background-color: #f5f5f5;" tabindex="0" data-tooltip="More"><img class="hA T-I-J3" style="height: 21px; width: 21px; margin-top: -3px; vertical-align: middle; opacity: 0.55; background-image: url('https://ssl.gstatic.com/mail/sprites/general-3a1c625ca63295cb1bc1a10c43c0173d.png'); background-position: 0px -295px;" src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" /></div> </td> </tr> <tr class="acZ xD" style="height: 16px;"> <td style="font-family: arial, sans-serif;" colspan="3"> <table class="cf adz" style="border-collapse: collapse; table-layout: fixed; white-space: nowrap; width: 664px;" cellpadding="0"> <tbody> <tr> <td class="ady" style="font-family: arial, sans-serif; overflow: hidden;"> <div class="iw ajw" style="overflow: hidden; max-width: 92%; display: inline-block;"><span class="hb" style="vertical-align: top; color: #777777;">to <span class="g2" dir="ltr">me</span></span></div> <div class="ajy" style="display: inline-block; margin-left: 5px; vertical-align: top;"><img id=":121" class="ajz" style="cursor: pointer; padding-bottom: 1px; vertical-align: bottom; height: 12px !important; width: 12px !important; background-image: url('?ui=2&view=dim&iv=amo1tqfqsw2s&it=ic'); background-position: -60px -100px;" src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" data-tooltip="Show details" /></div> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </div> <div class="qQVYZb"> </div> <div class="utdU2e"> </div> <div class="tx78Ic"> </div> <div class="aHl" style="margin-left: -38px;"> </div> <div id=":11i" tabindex="-1"> </div> <div id=":zm" class="ii gt m153895de98b9b340 adP adO" style="font-size: 12.8px; direction: ltr; margin-top: 5px; margin-right: 15px; padding-bottom: 5px; position: relative;"> <div id=":zn" class="a3s aXjCH" style="overflow: hidden;"> <div dir="ltr" style="font-size: 12pt; color: #000000; font-family: Calibri, Arial, Helvetica, sans-serif; background-color: #ffffff;"> <p style="margin-top: 0px; margin-bottom: 0px;">Good day</p> <p style="margin-top: 0px; margin-bottom: 0px;">Here is your reference number:</p> <h2 style="margin-top: 0px; margin-bottom: 0px;">REQ:***</h2> <p style="margin-top: 0px; margin-bottom: 0px;">You should get feed back with 7-14 working days.</p> <p style="margin-top: 0px; margin-bottom: 0px;">Thank you</p> <p style="margin-top: 0px; margin-bottom: 0px;"> </p> <br /> <p class="MsoNormal" style="margin-top: 0px; margin-bottom: 0px;"><strong><span lang="EN-ZA" style="font-size: 11pt; font-family: Calibri, sans-serif; color: #1***7d;">"This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your co-operation. "<u></u><u></u></span></strong><u></u><u></u></p> <div class="yj6qo"> </div> </div> </div> </div> <div class="hi" style="width: auto; border-bottom-left-radius: 1px; border-bottom-right-radius: 1px; background-color: #f2f2f2; background-position: initial; background-repeat: initial;"> </div> </div> <div class="ajx" style="clear: both;"> </div> </div> <div class="gA gt acV" style="font-size: 12.8px; width: auto; border-bottom-left-radius: 0px; border-bottom-right-radius: 0px; border-top-style: none; background-position: initial; background-repeat: initial;"> </div> </div> </div> </div> </div> <div class="h7 ie nH oy8Mbf" style="max-width: 100000px; clear: both; outline: none; color: #222222; font-family: arial, sans-serif; font-size: medium; background-color: #ffffff;" tabindex="-1"> <div class="Bk" style="position: relative; border-top-style: solid; border-top-color: #efefef; border-radius: 0px; float: left; width: 789px;"> <div class="G3 G2 afm" style="border-top-width: 1px; border-bottom-color: #d8d8d8; border-top-style: solid; border-top-color: #d8d8d8; border-radius: 0px;"> <div id=":123"> <div class="adn ads" style="border-left-width: 1px; border-left-style: solid; border-left-color: transparent; padding-left: 8px;"> <div class="aju" style="cursor: default; float: left; padding-top: 12px; padding-right: 12px;"> <div class="aCi" style="position: relative;"><img id=":0_4-e" class="ajn" style="width: 32px; height: 32px; display: block;" src="https://plus.google.com/u/0/_/focus/photos/private/AIbEiAIAAABDCMq3xJLU2-ahAiILdmNhcmRfcGhvdG8qKGRjOWYwMzQ4YjQ0ZGUzNGNkZjljYTA0ZWE2ZGI4NmVjZjEwNzI3MTUwAa4btR_Gb_WFLsl3K7vrQjv8U68x?sz=32" name=":0" data-name="Grant Barendilla" /></div> </div> <div class="gs" style="margin-left: 44px;"> <div class="gE iv gt" style="padding-top: 12px; padding-bottom: 3px; cursor: auto; font-size: 12.8px;"> <table class="cf gJ" style="border-collapse: collapse; width: auto;" cellpadding="0"> <tbody> <tr class="acZ" style="height: 16px;"> <td class="gF gK" style="font-family: arial, sans-serif; white-space: nowrap; padding-right: 8px; vertical-align: top; width: 590px; padding-top: 0px;"> <table class="cf ix" style="border-collapse: collapse; table-layout: fixed; width: 590px;" cellpadding="0"> <tbody> <tr> <td style="font-family: arial, sans-serif;"> <h3 class="iw" style="overflow: hidden; max-width: 92%; display: inline-block; font-size: inherit; font-weight: inherit; margin: inherit;"><span class="gD" style="font-size: 12.8px; font-weight: bold; display: inline; vertical-align: top; color: #222222;">Grant Barendilla</span> <span class="go" style="vertical-align: top; color: #555555;"><***></span></h3> </td> </tr> </tbody> </table> </td> <td class="gH" style="font-family: arial, sans-serif; text-align: right; white-space: nowrap; vertical-align: top; color: #222222;"> <div class="gK" style="padding-right: 2px;"><span id=":127" class="g3" style="vertical-align: top; margin-right: 3px;" title="Tue, Apr 12, 2016 at 3:19 PM">Apr 12</span> <div class="zd" style="cursor: pointer; display: inline-block; height: 20px; outline: 0px;" tabindex="0"><span class="T-KT" style="display: inline-block; height: 19px; text-align: center; width: 19px; padding: 2px; margin-top: -4px; margin-bottom: -4px;"><img class="f T-KT-JX" style="vertical-align: top;" src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" /></span></div> </div> </td> <td class="gH" style="font-family: arial, sans-serif; text-align: right; white-space: nowrap; vertical-align: top; color: #222222;"> </td> <td class="gH acX" style="font-family: arial, sans-serif; text-align: right; white-space: nowrap; vertical-align: top; color: #222222;" rowspan="2"> <div class="T-I J-J5-Ji T-I-Js-IF aaq T-I-ax7 L3" style="position: relative; display: inline-block; border-radius: 2px 0px 0px 2px; cursor: default; font-size: 11px; font-weight: bold; text-align: center; height: 27px; line-height: 27px; min-width: 32px; outline: 0px; padding-right: 8px; padding-left: 8px; box-shadow: none; color: #444444; border: 1px solid rgba(0, 0, 0, 0.***); margin-top: -8px; -webkit-user-select: none; background-image: -webkit-linear-gradient(top, #f5f5f5, #f1f1f1); background-color: #f5f5f5;" tabindex="0" data-tooltip="Reply"><img class="hB T-I-J3" style="height: 21px; width: 21px; vertical-align: middle; margin-top: -3px; opacity: 0.55; background-image: url('https://ssl.gstatic.com/mail/sprites/general-3a1c625ca63295cb1bc1a10c43c0173d.png'); background-position: 0px -712px;" src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" /></div> <div id=":12i" class="T-I J-J5-Ji T-I-Js-Gs aap T-I-awG T-I-ax7 L3" style="position: relative; display: inline-block; border-radius: 0px 2px 2px 0px; cursor: default; font-size: 11px; font-weight: bold; text-align: center; height: 27px; line-height: 27px; min-width: 21px; outline: 0px; margin-left: -1px; box-shadow: none; color: #444444; border: 1px solid rgba(0, 0, 0, 0.***); margin-top: -8px; -webkit-user-select: none; background-image: -webkit-linear-gradient(top, #f5f5f5, #f1f1f1); background-color: #f5f5f5;" tabindex="0" data-tooltip="More"><img class="hA T-I-J3" style="height: 21px; width: 21px; margin-top: -3px; vertical-align: middle; opacity: 0.55; background-image: url('https://ssl.gstatic.com/mail/sprites/general-3a1c625ca63295cb1bc1a10c43c0173d.png'); background-position: 0px -295px;" src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" /></div> </td> </tr> <tr class="acZ xD" style="height: 16px;"> <td style="font-family: arial, sans-serif;" colspan="3"> <table class="cf adz" style="border-collapse: collapse; table-layout: fixed; white-space: nowrap; width: 664px;" cellpadding="0"> <tbody> <tr> <td class="ady" style="font-family: arial, sans-serif; overflow: hidden;"> <div class="iw ajw" style="overflow: hidden; max-width: 92%; display: inline-block;"><span class="hb" style="vertical-align: top; color: #777777;">to <span class="g2" dir="ltr">Lebogang</span></span></div> <div class="ajy" style="display: inline-block; margin-left: 5px; vertical-align: top;"><img id=":12h" class="ajz" style="cursor: pointer; padding-bottom: 1px; vertical-align: bottom; height: 12px !important; width: 12px !important; background-image: url('?ui=2&view=dim&iv=amo1tqfqsw2s&it=ic'); background-position: -60px -100px;" src="https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" data-tooltip="Show details" /></div> </td> </tr> </tbody> </table> </td> </tr> </tbody> </table> </div> <div class="qQVYZb"> </div> <div class="utdU2e"> </div> <div class="tx78Ic"> </div> <div class="aHl" style="margin-left: -38px;"> </div> <div id=":12g" tabindex="-1"> </div> <div id=":125" class="ii gt m1540aa02a258c231 adP" style="font-size: 12.8px; direction: ltr; margin-top: 5px; margin-right: 15px; padding-bottom: 5px; position: relative;"> <div id=":124" class="a3s aXjCH" style="overflow: hidden;"> <div dir="ltr">Hi Lebogang, <div> </div> <div>I hope all is well your side.</div> <div>I have not heard anything with regards to REQ:***. In your email you said someone would get back to me. </div> <div>And another debit went off my account at the end of March. </div> <div> </div> <div>Please advise regarding the status of my refund. </div> <div> </div> <div>Many thanks </div> <div class="yj6qo ajU" style="cursor: pointer; outline: none; padding-top: 10px; padding-bottom: 10px; width: 22px; margin-top: 2px;"> <div id=":132" class="ajR" style="border: 1px solid #dddddd; clear: both; line-height: 6px; outline: none; position: relative; width: 20px; background-color: #f1f1f1;" tabindex="0" data-tooltip="Hide expanded content"><img class="ajT" style="height: 8px; opacity: 0.3; width: 20px; background-image: url('//ssl.gstatic.com/ui/v1/icons/mail/ellipsis.png'); background-position: initial;" src="https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif" /></div> </div> <span class="HOEnZb adL"><font color="#888888">Grant</font></span></div> </div> </div> </div> </div> </div> </div> </div> </div> <p> </p>