No feedback on my query
I have been battling for months to get feedback on the following:<br> 1) Monthly charge went up by R10 after I was told it would not for 2 years.I am a pensioner and specifically asked that question.<br> 2) I had over R350 airtime left on my phone and when I upgraded it was all taken away why?<br> 3) I ran out data a month ago and bought 1GB ( very expensive) and was given an extra gig which I was delighted about,only to be told that I had to use it be a certain date or I would lose it which I can accept.But low and behold the whole lot was taken away from me.What happened to my very expensive 1GB?<br> <br> MTN YOUR SERVICE IS SHOCKING AND THIS IS NOT THE FIRST TIME.TIME TO MOVE ON BUT THEN WHO WILL CARE?
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MTN South Africa's replyOfficial
17 Feb 2016, 09:48Hello antoniejohannes,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
When you did your upgrade you also changed packages. When you change a package you forfeit whats on the old package.
Our data bundles have an expiry date. If the expiry date is reached, the data that is remaining is lost unfortunately.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
When you did your upgrade you also changed packages. When you change a package you forfeit whats on the old package.
Our data bundles have an expiry date. If the expiry date is reached, the data that is remaining is lost unfortunately.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply17 Feb 2016, 09:48
Official
Hello antoniejohannes,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
When you did your upgrade you also changed packages. When you change a package you forfeit whats on the old package.
Our data bundles have an expiry date. If the expiry date is reached, the data that is remaining is lost unfortunately.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
MTN continuously assesses and reviews its pricing. The reduction in MTR and increased costs of network investment has necessitated a review of pricing to ensure MTN continues offering class leading products and services.
MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
When you did your upgrade you also changed packages. When you change a package you forfeit whats on the old package.
Our data bundles have an expiry date. If the expiry date is reached, the data that is remaining is lost unfortunately.
Regards
Thabelo
REQ:***
Best regards,