No feedback on my queries

I made a complaint on 20 February 2016 and have not heard a single peep except for the standard answer, we will investigate and get back to you, from Alice van der Merwe.<br> <br> Just to make it clear from my previous complaint, I am still waiting for the following:<br> 1. MTN must make an apology on hello peter for them harassing me.<br> 2. I want Pwice along with her supervisor to phone me and explain why she ended the call, when I asked for a manager.<br> 3. I want MTN and all of their partners to remove my number from their marketing lists.<br> 4. I want copies of all the recordings of calls that MTN and Green Connect have made to me with regards to marketing.\<br> <br> Alice sent the following on the same day:<br> \"Hello Herman89,<br> Thank you for your post.<br> We sincerely apologize for any inconvenience you may have experienced with our service received from Green Connect sales department.<br> We have escalated the request to the sales representative to investigate and to give feedback.<br> Kind Regards,<br> Alice van der Merwe<br> ***<br> <br> How long does it take to investigate this matter, or are you hoping that I will forget everything?"