RT
Revonne T
1 reviews | Active since Nov 2013
16 Jul 2015, 07:35
NO FEEDBACK ON MY INSURANCE CLAIM
This is utter insanity that one has to wait 30mins for a contact centre agent to answer the phone at 7am .The line keeps getting cut when calling the insurance *** number , ARE YOU TELLING ME THE TECHNICAL ISSUE YOU EXPERIENCING hasn't been sorted after 4 days , what a load of B.S. It's very easy for your accounts department to debit my premium on a monthly bases but cannot sort out my insurance claim. It surely shouldn't be the clients problem that your staff is striking. You are a service provider who suppose to be delivering an excellent service not this ****py Sh*t we getting. SORT MY INSURANCE CLAIM OUT. Your service is pathetic <br> <br> Claim 149509<br> ***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
31 Jul 2015, 09:54Hello revonne_thomas,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Bronwyn
REQ:***
MTN South Africa's reply31 Jul 2015, 09:54
Official
Hello revonne_thomas,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Bronwyn
REQ:***