AP
Alicia P
1 reviews | Active since Jan 2016
26 Jan 2016, 09:31
NO FEEDBACK ON MY INSURANCE CLAIM!!!!
I have logged an Insurance Claim via email on Monday 18 January 2016 and received a auto response with Ref no ***9, that I will receive feedback in 5 working days. To date I have not received any updates. I have tried calling the Insurance dept on numerous occasions and been holding on for more than 1 hour at different intervals with no one answering the call. I have been incurring costs holding on on ***...who is going to compensate me for theses charges??On the IVR it states I can view my claim online and there is no information online. I use my phone for business purposes and really need a new phone as I am currently borrowing a phone.
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MTN South Africa's replyOfficial
26 Jan 2016, 10:06Hello Patchay,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers
The matter has been escalated to the Insurance management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers
The matter has been escalated to the Insurance management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply26 Jan 2016, 10:06
Official
Hello Patchay,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers
The matter has been escalated to the Insurance management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers
The matter has been escalated to the Insurance management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We understand that the entire experience must be very frustrating.
Regards
Nompumelelo
REQ:***