DJ
Danelle J
1 reviews | Active since Jun 2015
24 Jun 2015, 17:23
No feedback on my contract application
On saturday, 14 June 2015 I went to MTN store in Mountain Mill Mall in Worcester to apply for a new contract, I was told that I would receive feedback within 24 hours. A whole week went by without any feedback, so saturday, 20 June 2015 I phoned them so I was told that my details is still busy verifying. Tuesday, 23 June 2015 I phoned again to find out my application was cancelled and that the system don't show any reason why. This is bad service, I'm disappointed as I'm a loyal MTN customer for over 10 years now. I sent a mail to [Email Removed] but still hasn't received any answers back.
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Replies (1)
MTN South Africa's replyOfficial
30 Jun 2015, 11:35Hello danelle.jansen ,
Thank you for your feedback.
We would like to sincerely apologise that you received such poor service .
We value your feedback and will be escalating the matter to the relevant department to check and advise why the application was denied.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your feedback.
We would like to sincerely apologise that you received such poor service .
We value your feedback and will be escalating the matter to the relevant department to check and advise why the application was denied.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply30 Jun 2015, 11:35
Official
Hello danelle.jansen ,
Thank you for your feedback.
We would like to sincerely apologise that you received such poor service .
We value your feedback and will be escalating the matter to the relevant department to check and advise why the application was denied.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your feedback.
We would like to sincerely apologise that you received such poor service .
We value your feedback and will be escalating the matter to the relevant department to check and advise why the application was denied.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,