MG
Maxine G
1 reviews | Active since Mar 2015
30 Mar 2015, 11:20
No feedback on Insurance Claim-Day 27&counting
My claim forms were submitted on the 20th of February 2015 and I am still awaiting a response from MTN. It is impossible to get a hold of anyone from their Insurance Department as the call continuously cuts off or is disconnected?! Is this the type of customer service MTN provides- DISAPPOINTING! <br> A courtesy call to say we've received your documents and are reviewing your claim- is that too much to ask for? After being insured through MTN for over 4 years, I am most certainly changing insurers. Rest assured my next handset will not be insured through MTN. <br>
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MTN South Africa's replyOfficial
09 Apr 2015, 09:00Hello Max_g,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the matter was investigate and finalised.
The insurance claim was declined as per exclusion 11 of the MTN Equipment Policy. The policy is voided if: Any claim resulting from the Equipment being left on any roof, bonnet or boot of a motor vehicle.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the matter was investigate and finalised.
The insurance claim was declined as per exclusion 11 of the MTN Equipment Policy. The policy is voided if: Any claim resulting from the Equipment being left on any roof, bonnet or boot of a motor vehicle.
Regards
Veronica
REQ:***
MTN South Africa's reply09 Apr 2015, 09:00
Official
Hello Max_g,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the matter was investigate and finalised.
The insurance claim was declined as per exclusion 11 of the MTN Equipment Policy. The policy is voided if: Any claim resulting from the Equipment being left on any roof, bonnet or boot of a motor vehicle.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the matter was investigate and finalised.
The insurance claim was declined as per exclusion 11 of the MTN Equipment Policy. The policy is voided if: Any claim resulting from the Equipment being left on any roof, bonnet or boot of a motor vehicle.
Regards
Veronica
REQ:***