No feedback on insurance claim

<p>I lost my mobile on the 13th of November 2016. I then called customer care to report the phone lost. My sim was stopped and I was advised to call back on Monday to blacklist the handset as the department did not work on the sunday, I was also advised I would not have to report it to SAPS, the ITC ref would be sufficient to report the phone ****** to my insurance. I downloaded the claim from the MTN page and completed it where is says claim will be processed in 24hours. Upon calling the Sandton City branch I was advised i needed to produce an affidavit. Monday evening 14th November, I went to the store and submitted all the necessary documents. I was provided with ref ********** . After recieving no response and trying call MTN insurance on ********** 084 where no consultant is available, i tried emailing on the 16th November MTN insurance where I recieved a new reference ********** 0. 5 Days later I still have no response and still disconnected from a service that is paid on time every month. This is really unprofessional service.</p>