No feedback on insurance claim
<p>I lost my phone on 15th of June and sumitTed my claim with MTN the same day. On Monday the 20th I phoned the insurance department and they said they received my claim but their turn around time is 5 days. Tried phoning them after that with no luck as they don't answer their phoned or just drop the call. On the 28th of June I sent them an email which they responded that they experiencing technical problems I will be contacted soon. Up to this date I haven't been contacted. Ref no ********** 7.</p>
Good day Aphiwe,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Aphiwe,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********