No FEEDBACK ON INSURANCE CLAIM

<br> i'm disappointed in the way MTN operates.<br> My Phone was ****** on the 26th of August.i followed the procedures to report the case, and obtain an ITC.<br> I then struggled to lodge my claim with MTN SP***) as the number isnt operational ( Experiencing network error as per the Voice automated system).So i then emailed the mtn queries who then sent me a form for completion. I then submitted he form on the 02nd of September.2 weeks went by without any response from the Insurance side. I then took a drive to a Mtn in Canal Walk mall, the agent scanned my claim form and emailed it through to the Insurance guys. I then got a reply saying that query has been received and is through for processing. This was exactly 12 days ago, and i still havent had an other feedback. So i again went to MTN yesterday and i was told by the agent that there's nothing he can do on his side, that i must try calling the Insurance, and this is after i explained to him and all the other call center agents that i am unable to get through to the insurance telepathically. Head office is of no help as all they do is transfer calls, the Complains website is also useless as it doesn't work.Im am disappoint.