No Feedback On Insurance Claim

My phone was ******/lost on the 12 September 2015 . On the same day i called MTN to block my sim card and device. The lady who was assisting me, told me that i would receive communication from MTN to receive my ITC number, which never happened. I had to call repeatedly and send numerous emails asking for my ITC number because i couldn't open an affidavit without an ITC number. After repeated nagging i got my ITC number and completed my affidavit, i then went online to the MTN Insurance Claims section to submit a claim for my phone, to my shock the web page didn't want to save my submission because one of the fields was malfunctioning. I eventually managed to save after several attempts, i also faxed my claim to no response. I later called the *** number to try and talk to a consultant to check whether my claim is being processed but the phone service kept saying that there is a network error. I am very unhappy with MTN's poor communication and service, i cannot wait for my contract to expire so that i can leave MTN. MTN does not care about it's clients at all ! I've been paying my insurance diligently thinking that i was safe, but i was terribly wrong about MTN intentions.