AS
AMELIA S
1 reviews | Active since Jun 2015
03 Jun 2015, 08:43
NO FEEDBACK ON INFORMATION NEEDED
HI - i have been trying since the 11 May to get the cancellation fee on my contract - i have to date emailed 7 times(ref no given) and tried to phone 808. there respond time is 3 - 5 working days - when i phoned and got through (30 mins) to a consultant i was informed that cancellation depart does not take calls. I HAVE BEEN A MTN CUST SINCE 1994 but with the service i have received off late is disgusting. MTN GET YOURSELF SORTED OUT - if i dont get a response i will cancel my debit order and then see how quickly MTN will contact me. IT IS NOT THE CONSUMERS FAULT THAT MTN IS STRIKING - <br> i will not recommend MTN to any one i know
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MTN South Africa's replyOfficial
18 Jun 2015, 10:53Hello schwulst,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention to have your early termination costs calculated. I have requested they contact you with the relevant feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention to have your early termination costs calculated. I have requested they contact you with the relevant feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply18 Jun 2015, 10:53
Official
Hello schwulst,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention to have your early termination costs calculated. I have requested they contact you with the relevant feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention to have your early termination costs calculated. I have requested they contact you with the relevant feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,