1 reviews | Active since Mar 2009
No feedback on incorrect contract type loaded
I signed up for a MyChoice 100 contract @ R 499 on 09/03/15. But it appears that I was loaded on a MyChoice R100 contract where I receive only R 100 airtime per month vs 100 minutes and 500MB data. Apparently this was a system error and a call was logged by the MTN store when I brought it to their attention on 11/03. I have since logged 2 complaints with MTN Online as I was receiving no feedback from the store. They provided me with 500MB data after the 1st complaint (so thanks for that) but I have received NO FEEDBACK regarding what is occurring with the contract! It is now 31/03. This is appalling service! I have tried calling the 808 Customer Service number as well and the call keeps disconnecting before I get to a consultant.
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the package has been rectified to the correct package. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Best regards,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the package has been rectified to the correct package. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Best regards,