NO FEEDBACK ON ********** CONTRACTS ACQUIRED WITH COUNTERFEIT DOCUMENTS.

On the 5th December 2017 it came under my attention that I have been a victim of ID theft and that there was 2 new contracts acquired under my name with MTN. A ***** case was opened at the police on the 6th December. I contacted MTN Langebaan and confirmed that there was contracts under my name. A copy of the affidavit was handed in at MTN Langebaan and a certified copy of my ID was emails on the 7th December. Seeing that everything I can do from my side was done. I thought that MTN will now do their part. To my surprise R1 759.19 was deducted from my account on the 30th December 2017. After following up with MTN Langebaan on the progress of the case. It came under my attention that nothing was done regarding the matter. The matter was just escalated and passed to the next person without anything done. After my own investigation into the origin of the documents used. It was confirmed that all the documents used to acquire the new contracts was counterfeit documents. I was contacted by MTN Langebaan on the 9th January 2018 and informed me that both lines are still active and that they have made no progress in solving the case or refunding the debit order. Surely it can’t take a month to investigate and solve a ***** case. Thumbs up to MTN Langebaan branch that gave me constant feedback. This is the worst service I have ever received from any service provider. I get the feeling that the service providers doesn’t care that they messed up as long as they can sign new contracts and get their money.