No Feedback on ***** Upgrade done & FEB Billing

Follow-up on complaint raised last (REQ:***). I'm still to obtain any feedback on the Fruad investigation. Please note that the Debit Order for January 2016 has been reversed at the bank and the February 2016 month-end will be reversed as well if not advised prior to this debit order processing of what is my actual contractual amounts per the signed contracts at Midrand Boulders Branch that I owe to MTN. <br> Upon receipt of a customer complaint, MTN should reimburse the customer immediately while a follow-up with SummerSun Mobile Services for signed consent and supporting documentation completed by the customer (contract & certified ID). A client should not be made to wait 3 weeks for internal investigation of MTN stuff-up in the process of validating upgrading contracts submitted by SummerSun Mobile Services, if it is the client disputing such an upgrade ever acknowledge. MTN can deal with this 3rd party company as part of their payment of monthly commissions and provide feedback regularly if MTN truly values its customer's services. Call me on the *** which is my other MTN contract number as the disputing number ***) has been blocked through 808 call centre.