JC
Jonathan C
1 reviews | Active since Jul 2015
23 Jul 2015, 11:42
No feedback on ***** case
Someone took out a contract with MTN using all my details ( the money was being taken off my bank account without my consent)<br> This is blatant *****. I'm trying very unsuccessfully to get feedback from MTN. <br> I have been into the Waterfront store to report the case with all supporting documents, but since then I am not getting any information regarding the case. (the guy that helped me was great, but he can't tell me anything important)<br> Has this account been stopped ? and what documents were used.? How did MTN let this happen ? I need answers to these questions and more, for my safety
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MTN South Africa's replyOfficial
04 Aug 2015, 11:03Hello jonncarr,
We are truly sorry for the delayed response and for any inconvenience caused.
We have now perused your account and see that the number has been suspended as **********.
We've now contact Jean-Pierre directly at the store to provide us with the documents and then we will immediately get our Revenue Assurance Department to deactivate the account and get them to refund the amounts that have come off your banking account.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We have now perused your account and see that the number has been suspended as **********.
We've now contact Jean-Pierre directly at the store to provide us with the documents and then we will immediately get our Revenue Assurance Department to deactivate the account and get them to refund the amounts that have come off your banking account.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply04 Aug 2015, 11:03
Official
Hello jonncarr,
We are truly sorry for the delayed response and for any inconvenience caused.
We have now perused your account and see that the number has been suspended as **********.
We've now contact Jean-Pierre directly at the store to provide us with the documents and then we will immediately get our Revenue Assurance Department to deactivate the account and get them to refund the amounts that have come off your banking account.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We have now perused your account and see that the number has been suspended as **********.
We've now contact Jean-Pierre directly at the store to provide us with the documents and then we will immediately get our Revenue Assurance Department to deactivate the account and get them to refund the amounts that have come off your banking account.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,