LB
Lorette B
1 reviews | Active since May 2014
19 Jan 2016, 21:30
No feedback on damaged phone since 9 December 2015
My phone was picked up after 5 days since I submitted my claim to MTN Insurance. Since 9 December I have had NO feedback and dont even know where my phone is. The Call Centre is unreachable...15 minutes and still [URL Removed] on MTNs website gets no [URL Removed] on HelloPeter gets a canned response and No further action...inquiring at a MTN franchise gets no reaction because they cant even get feedback from their OWN company...what else must I do???!!!
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MTN South Africa's replyOfficial
20 Jan 2016, 13:33Hello LB18,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply20 Jan 2016, 13:33
Official
Hello LB18,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***