1 reviews | Active since Jan 2012
No feedback on complaints
The following query was raised at MTN BLOEMFONTEIN, Nelson Mandela drive during Aug 2014 with ***. No feedback was received from them. <br> For the last 30 months when my contract started in Nov 2011, And renewed again in Jan 2014, my monthly payment was only R249. Jun to Sept '14 huge amnts were invoiced which was unpad due to insufficient funds. Oct'14 to Mrch'15 the invoices were R270. I was invoiced over R700 after the service was suspended? Now Mtn has loaded me on Itc & Experian, but no-one contacted me after my emails to customer services or the ombudsman since 4 Dec 2014. My last email was on 25 May 2015. My device had a security block and if you linked to the device you needed a password. Me and my son works from 7h30 to 17h00 so how is it possible for an account from R249 to R2400 per month? I need my name cleared and I want answers! <br> <br>
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that an email was sent on the 2nd of September regarding the billing query logged, REQ:*** and the billing department investigated the invoices. The charges were validated correct as per the sim serial number provided and usage was generated directly from your sim number. After the data bundle was depleted, you were charged the out of bundle rate at R .25 (excl.vat) per MB.
Kindly make payment arrangements with our legal department. Please contact them on 808 which is a free call from a contract number or *** which is a chargeable call from a landline or other networks.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that an email was sent on the 2nd of September regarding the billing query logged, REQ:*** and the billing department investigated the invoices. The charges were validated correct as per the sim serial number provided and usage was generated directly from your sim number. After the data bundle was depleted, you were charged the out of bundle rate at R .25 (excl.vat) per MB.
Kindly make payment arrangements with our legal department. Please contact them on 808 which is a free call from a contract number or *** which is a chargeable call from a landline or other networks.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***