No feedback on complaint

On the 23rd of October 2023 I logged a complaint at *** regarding insurance I never agreed upon for a device I took out on contract in 2006. On the 7th of November I sent a follow-up e-mail after I received no response whatso ever from MTN.

On the 8th of November I received a response from "Tshepo.S" at Admyntec apologising for the delay and advising that MTN is looking into the matter.

On the 28th of November, I had to send another follow-up e-mail. Once again MO response from MTN.

MTN is very quick to take your money, but when you need them to sort out their mistakes, they do not give two hoots about their customers.

I am now considering taking the matter to the Ombudsman.