JM
John M
1 reviews | Active since May 2013
13 Apr 2016, 11:06
No feedback on complaint
I am still awaiting for feedback from the lady handling my case (Alice Van Der Merwe) as she never provided contact numbers or an email to follow up on my complaint. Why must I chase after this service provider. Really guys this is not impressive.<br> my ***
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Replies (1)
MTN South Africa's replyOfficial
14 Apr 2016, 14:02Hello masangojohn,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the request for the upgrade ***** has been sent to the ***** department on the 11-4-2016. Note that the turn around time for the ***** department to investigate is +-15 working days.
After 15 days you may call the 808 call center and request feedback with REQ:*** .
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the request for the upgrade ***** has been sent to the ***** department on the 11-4-2016. Note that the turn around time for the ***** department to investigate is +-15 working days.
After 15 days you may call the 808 call center and request feedback with REQ:*** .
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply14 Apr 2016, 14:02
Official
Hello masangojohn,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the request for the upgrade ***** has been sent to the ***** department on the 11-4-2016. Note that the turn around time for the ***** department to investigate is +-15 working days.
After 15 days you may call the 808 call center and request feedback with REQ:*** .
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that the request for the upgrade ***** has been sent to the ***** department on the 11-4-2016. Note that the turn around time for the ***** department to investigate is +-15 working days.
After 15 days you may call the 808 call center and request feedback with REQ:*** .
Kind Regards,
Alice van der Merwe
***