FH
Fathima H
1 reviews | Active since Dec 2013
02 Feb 2016, 15:26
No feedback on complaint
I logged this on 19 Jan and received an automated email response only and no follow up from the supervisor. Please contact me ***. I app**** for an upgrade for 2 phones last year *** and ***) and experienced a challenge with the delivery. I logged my issue on this site before receiving the phones. I now realise that the airtime on my upgrades is only R50.00. When I spoke to the consultant , I advised that I had 100 free minutes and wanted the same. the consultant said that I will get the same but the contracts were changed. Please check the recording of the call as I am not happy with what I was given and believe that the consultant had mislead me. I want the 100 free minutes. <br>
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MTN South Africa's replyOfficial
05 Feb 2016, 12:19Hello Fathima G H ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply05 Feb 2016, 12:19
Official
Hello Fathima G H ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***